Right of withdrawal: All information & conditions

Right to cancel 

Right of Withdrawal

Right of Withdrawal for Consumers

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

Right to cancel 

Consumers have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days and begins on the day on which:

The goods have been taken into possession by the consumer or a third party designated by him/her, excluding transport personnel, insofar as it is a uniformly delivered order of goods.
The last good has been taken into possession by the consumer or by a third party designated by him/her, excluding transport staff, insofar as it concerns a single order for several goods which are delivered separately.
The last item of goods has been taken into possession by the consumer or by a third party designated by him/her, excluding transport personnel, insofar as it is a single order of goods which are delivered in several partial deliveries or items.

To exercise the right of withdrawal, we (Taiga GmbH, Ritterstraße 12a, 10969 Berlin, email address: ppgad@pucrs.br) by means of a written declaration of the revocation. We have attached a sample revocation form at the bottom of this page, which you are welcome to use, but which is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the 14-day period.

Consequences of withdrawal
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

Goods that cannot be sent by parcel will be picked up by arrangement.

You must return or hand over the goods that can be sent by parcel to us promptly and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract. This deadline is met if you can prove that you have sent the goods that can be sent by parcel before the expiry of the 14-day period.

There are no costs for returning goods that can be sent by parcel, nor are there any direct costs for returning goods that cannot be sent by parcel. This applies exclusively to the returns process and specific shipping or freight forwarding partners determined by Taiga GmbH. Any costs for unauthorized returns by the customer without prior confirmation by Taiga GmbH will not be covered.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and Contract Expiry

The right of withdrawal does not apply to delivered goods,

which are not prefabricated and whose production is based on an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer, such as prescription drugs that are manufactured individually for each patient; and
which can spoil quickly or whose expiration date is quickly exceeded.

for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which cannot be delivered until 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the entrepreneur has no influence
 the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

if the ordered goods are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery or damaged in any other way. In this case, an initially existing right of withdrawal expires both in the case of an (individual) purchase contract and in the case of a subscription contract as soon as the seal (of the first goods) is removed or damaged in any other way. This can also include medicines, hygiene products, test strips or cosmetics, provided that these goods are delivered with a seal and the seal is removed after delivery.
if the goods have been inseparably mixed with other goods after delivery due to their nature;